Privacy Policy

Effective Date: 20 December 2024

At ADT Fix, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our products, services, and website. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information in the following ways:

Personal Information

When you sign up for services, contact us, or fill out forms on our website, we may collect personal details such as:

• Name
• Email address
• Phone number
• Billing information
• Physical address

Usage Data

We automatically collect information when you use our website or services, including:

• IP address
• Browser type
• Device information
• Usage patterns

Security Systems Data

If you use our home security products or services, we may collect data related to your security system’s performance, such as:

• Sensor status
• Alarm events
• Video footage (if applicable)

2. How We Use Your Information

We use your personal information to:

• Provide and manage the services you request, including home security monitoring, installation, and maintenance.
• Communicate with you about our products, services, updates, promotions, or other matters related to your account.
• Process transactions and manage billing.
• Improve our services by analyzing usage data to identify trends and enhance security features.
• Comply with legal obligations and protect against unauthorized access or fraud.

3. Data Sharing

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

With Service Providers

We may share your information with trusted third-party vendors who assist in delivering our services, such as payment processors or installation partners.

Legal Compliance

We may disclose your information if required by law or to protect our legal rights, such as in response to a subpoena, court order, or government request.

In Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal information seriously. Industry-standard security measures, including encryption, firewalls, and secure access controls, are in place to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to:

Access and Update Your Information

You can request access to the personal information we hold about you and update it if necessary.

Opt-out of Communications

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

Data Deletion

You can request the deletion of your personal information, subject to certain legal exceptions.

6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your experience on our website by remembering your preferences and analyzing site traffic. You can control cookies through your browser settings, but disabling them may affect certain functionalities on our site.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Phone: +1-844-289-5025
Address: 100 1ST ST APT 121, ROCKVILLE, MD 20851

By using our services, you consent to the terms of this Privacy Policy.